SHIPPING & RETURNS
SHIPPING POLICY
At Salt & Light we want to make sure you have a seamless experience with us. Below our shipping policy outlines everything you need to know about our shipping methods, packaging, and costs.
Delivery Options:
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Standard Shipping: $10.95
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Express Shipping: $14.95
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International Standard: $26.80
Tracking:
A tracking number will be sent via email once your order is dispatched.
Need Help?
For questions about your order or delivery, email us at hello@saltandlightofficial.au
Carrier:
All orders are delivered via Australia Post.
RETURN & EXCHANGE POLICY
At Salt & Light, we want you to shop with confidence, knowing that your satisfaction is our top priority. Our return policy section is designed to guide you on what to do if you've had a change of heart about your purchase or if you're dissatisfied with a product. We believe that a clear refund or exchange policy is essential to build trust and reassure our customers.
Eligibility for Returns:
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Products must be unopened, unused, and in their original packaging.
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Contact us within 48 hours of receiving your order for assistance.
Damaged or Incorrect Items:
If your order arrives damaged or incorrect, contact us within 48 hours with photos or videos. Be sure to keep all items exactly as they were delivered (packaging included) until you’ve heard from us.
Change of Mind:
Returns are accepted within 48 hours of delivery if products are unopened and unused.
Faulty Products or Allergic Reactions:
For faulty items or suspected allergic reactions, email us at hello@saltandlightofficial.au with details and photos.
Return Process:
Once approved, carefully package items and return them to us. Refunds or exchanges are processed within 5 business days of receipt.
For any questions, reach out to us at hello@saltandlightofficial.au